Cosmopolit Cleaning London

Hired for cleaning of mould, sent photos, got a quote and paid a deposit. When Christo arrived, he said he wouldn't do it for the price quoted and almost doubled the quote. He refused to do anything unless I paid the higher price. So he left without completing the job.

I'm actually deciding between 2-3 stars. So it is weak 3 stars. I contacted this company back in November 2018 for our end-of-tenancy cleaning. The issues I had: -They are not very responsive, had to chase them several times, also you ask two questions and only get answer to one. -The cleaning itself was done quickly - maybe too quickly. Spent 30 additional minutes with the cleaning boy showing him the places in the flat that weren't cleaned properly (e.g. the floor in the kitchen wasn't mopped at all, he didn't vacuum clean under the bed etc.).

So I can't say they were thorough, which is quite important for a cleaning company! -When he left, our brand new ironing board (in its original packaging) was missing. There wasn't anyone else in the flat but the cleaning boy, we were at work at that time. Was trying to resolve this with his manager but no luck. On the plus site: -He was exactly on time. The price was reasonable.

Conducted an end of tenancy clean for me after "fantastic services" let me down the night before. Excellent service-staff were polite, helpful and incredibly hard working. I will certainly use them again

Do not use this company! I paid 175 for a 1 bed/1 bathroom flat for an end of tenancy clean. The cleaners were there for 5 hours when it should have been 3, they could barely speak English so I couldn't get much out of them apart from "not finished yet", I even waited in my car for 2 hours towards the end as I was told it would be another half an hour. Complaining to the company all I get is excuse after excuse with no real reason as to why the property was left in such a state and keep offering to do a free re clean which is not required now as the landlord paid for an actual professional to finish off their dirty work.

Not sure why they would offer a 72 hour guarantee re clean if they are such a professional company it should have been done properly the first time round. One of the cleaners sat in his van the majority of his time leaving just one cleaner to clean the flat. My landlord had sent me photo proof of the disgusting aftermath of the cleaners being there.

I did not pay any additional costs for cleaning of walls, yet they had cleaned the walls without consent and not removed products which has now damaged the paint work, also not removing cleaning products from the oven which has also damaged it and been advised today that one of the hobs is now not working. My landlord has deducted 200 from my deposit due to this lack of work and damage.

They refuse a refund, I even tried to be fair and asked for at least 50% instead of full but still refusing. They are not professional and my 3 year old niece would have done a better job! Working for a high end business I was able to do a credit check on them, and with a result of 30% out of 100% that said enough to me! They are fraudulent and unfair and I can not advise enough to stay well clear of them!

Dust was left on the window seal, skirt boards not cleaned, bathroom tiles not cleaned or radiators. Absolutely disgusting! Their approach and the way they deal with complaints is extremely unprofessional and rude!

Excellent and thorough service, you did a wonderful job last month for our end of tendency cleaning for our apartment (Compass House). I would recommend your services to anyone and will definitely use your company again. Thank you! Kimberley Lewis

Reliable and professional cleaning company. High quality services.

I am mum of three and been using Cosmo regular cleaning service for about 3 years. I am very happy with the cleaersthey they provide me with and very often they would call me to ask me how I feel about the service! Recently I asked them to clean my carpets and upholstery and they did amazing job. I do recommend Cosmo Cleaning as a reliable services provider to all my friends.

He I just wanted to let you know that Cosmo Cleaning is an outstanding domestic services provider. I used three different services by them and I am absolutely greatfull with them. I am extermely satisfied with their Carpet Clenaing service, the result was briliant and saved me lots of money and gave a pleasure.

Very pleased with the End of Tenancy cleaning by Cosmo Cleaning. No bother about anything, booked the night before, paid online, met the team in the morning, left them. They supplied everything for the cleaning. The estate agant called me and said the property is absolutely sparkling, had my deposit straigh after. Thanks guys will definetly book you again.