Belle Casa (Cambridge) Ltd

Have worked closely with the owner of this business for many years and can't recommend the business highly enough. Great eye for detail. if you are in Cambridge and require a cleaner or are a cleaner looking for work don't hesitate to get in contact.

Great company and housekeeper. Have been with them nearly 4 years and are there whenever I need them. Glad I was recommended to you, thank you very much. Service: Standard cleaning

I have used their services now for over 3 years and found the cleaner to be excellent. She uses her own initiative each week as to what needs cleaning, naturally many things are standard weekly but cleaning out cupboards, microwave, insides of windows etc are not needed weekly. Susan is very reliable and if needs to change the day then it always agreed between us and if unable to then Belle Casa will provide a temporary clean if requested but very rarely needed. Thank you Susan and Belle Casa and I have recommended you to several friends over the last couple of years.

The first cleaning service to call me back and sent someone out within a week of me calling. Tina did an amazing job at her first clean and I'm looking forward to continued great service.

I have now been with this company nearly 4 years. I have had to change a housekeeper recently (Eastern European) who was excellent, as she returned back to her own country. The office introduced a new housekeeper before Cheryl returned to her home and am just as pleased with my new housekeeper. A professional service and I feel safe in the knowledge that the housekeeper is fully insured in my home. I couldn't recommend more highly.

The first cleaning service to call me back and sent someone out within a week of me calling. Tina did an amazing job at her first clean and I’m looking forward to continued great service.

Due to a recent change in circumstances I no longer use Belle Casa, but our housekeeper was reliable, professional and the office were always very polite and efficient and would not hesitate to return to them.

Worst cleaning company ever. Provided up to dozen to date completely unreliable cleaners. Expects one month paid notice despite not providing any cleaners. And does not refund for missed sessionss. I have to argue with them about this. Avoid!

I used to work for Belle Casa and my experiences have been great. They provided me the clients and addresses and I contacted the clients to arrange the cleaning times with them. I am disappointed that everyone here gives such bad reviews, it is not Belle Casas fault if a cleaner doesn't show up, this is the cleaners responsibility, but Belle Casa will always try to seek a replacement cleaner so the work can be done. That should definitely be appreciated.

Great cleaning services I would recommend this company I've been using them for 4years

Used this company for three months, a pain to sign up with, require you to print documents to sign them which is tricky if you dont have a printer, wont take digital signatures, dont use PDFs, really antiquated. You have to pay 3.25 per hour to them quarterly in advance to provide you a cleaner, then 8.25 per hour to the cleaner.( in cash- which is also a pain as you have to then get cash out all the time), main issues were with the cleaners. 1st never got in touch then never started, so they found a 2nd, that cleaner was fine but wasnt available the days we had asked so couldnt ever do weekends or end of week, 3rd cleaner told me they would be half hour late then never turned up- told me four hours later they werent coming and could they reschedule- tried to reschedule and didnt hear from them again- three days later i tried to cancel my services.

Management company refused to refund the prepaid charges because a months notice was required to cancel- even though the cause of the cancellation was the dreadful service they were delivering. I would not recommend this company, customer service is not good, and once you pay them thats it, you are locked in and no matter how bad the service you arent getting your money back.

Although Initial our Housekeeper was not Ideal, the office team immediately allocated a replacement housekeeper that suited us much better as and almost part of the family now after 3 years with us. The office is always quick to respond and a personal approach is always provided. I would certainly recommend their services.

Completely unreliable service (housekeepers not coming when agreed) and the owner is not standing behind it. People did not show up when committed and the owner is completely unbothered that I took time off to be with these people. Avoid this company!

Nasty charges! Some good and some bad cleaners and if you accidentally forget to cancel your standing order they charge you 27.50 before sending the balance of the payment back. This is apparently 'in the contract' but it's still in my view harsh and potential customers should be warned and I would suggest insisting this part of the contract is amended before signing - because they will use it! Alternatively find a good local independent cleaner.

I would give this company zero stars. They sent me a flaky cleaner who wouldn't show up and then ended up losing the key to my house which I then had to pay to replace. Company kept my money for the missed cleaning sessions because according to them I was in a contract. How are they billing me when their cleaner no showed?! Total scam.

I have never seen anyone work as hard as Hannah. She has many other clients and often works many hours a day. She has got the most radiant smile, great sense of humour, and does a fantastic job! I don't know what I would do without her

Teresa is the best cleaner we have ever had. She is a very hard working and very conscientious. She notices when things need doing and is very willing to tackle anything. I only mentioned that the airing cupboard was untidy and she sorted it. She is also very thoughtful - she left us bread, milk and eggs on our return from holiday. I have never known as cleaner do that. Please reward her so she doesn't leave!!

Hayley has been coming to ours every Friday for the last year. She's never missed a week, and even helped us out when we moved house. She's prompt, incredibly hard-working, leaves the house sparkling and makes it a joy to come home.

Diniwe is always really hard-working and friendly, and her diligence in cleaning our house is absolutely amazing. By far the best cleaner we've ever had.

Hannah is one of those people that really pays attention to detail, and will spot literally anything that needs cleaning and deal with it with great determination! We know when we come home after Hannah's been, the place will be spotless and beautiful, and our spirits will be instantly lifted, and we'll feel as though we can properly relax. Some cleaners do the bare minimum, but Hannah takes pride in providing a great service, and we hugely appreciate her for this.

I would be very happy to nominate Hannah again for an award. She does an excellent job in our slightly awkward house - two sets of stairs! She is reliable - she always lets me know if she can't make my set day for a good reason e.g. hospital appointment and is flexible when we are away.

Julie is very helpful, easy to get on with, uses her own initative and I like her very much.

I’d like to nominate our housekeeper, Sarah, for an award as she is exceptionally dedicated to her work and we always find our house is sparkling clean after she has visited.